Hi Kathleen,
Thank you for bringing this to our attention. We’re so sorry your order didn’t arrive as expected, we completely understand how frustrating that is.
Your review is actually what alerted us to the delay. As soon as we saw it, we looked into your order and saw it was still in transit. We didn’t want you waiting any longer, so we immediately prepared and shipped a replacement via UPS, and have been keeping a close eye on it to make sure it reaches you without any further issues.
This is not the experience we want for our clients, and we truly appreciate you flagging it so we could make it right quickly.
With care,
The By Karisse Team
